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FAQs

ClickSuper Registration

I WANT TO REGISTER TO USE CLICKSUPER. WHAT DO I DO?

Registering to use ClickSuper is easy. You can register by going to our website at www.clicksuper.com.au and then by clicking the Apply Now button and filling in the online form.

To apply you will need an Upload Code to identify which payroll software you use. Please note that if you do not have your Upload Code, please contact your Payroll Provider or contact our ClickSuper Client Service Team via LIVE Chat here: http://www.clicksuper.com.au/chat-support/ or via email at support@clicksuper.com.au.

I HAVE BEEN ADVISED BY MY PAYROLL PROVIDER THAT I NEED AN UNLOCK CODE OR LOGIN CREDENTIALS TO ENTER INTO MY PAYROLL SOFTWARE. WHAT DO I DO?

Please contact the ClickSuper Client Service Team on support@clicksuper.com.au with the name and ABN of your registration and the name of your Payroll Software.

I HAVE REGISTERED TO USE CLICKSUPER BUT DO NOT KNOW IF MY FACILITY IS READY TO OPERATE?

When we activate your new ClickSuper facility we will send an email to the registered users confirming activation.

If you did not receive an activation email or are unsure what to do next please contact the ClickSuper Client Service Team on registration@clicksuper.com.au, in order to assist us, please have the name and ABN of your registration ready.

Using ClickSuper

HOW DO I KNOW WHAT ABN AND SPIN TO USE FOR SUPERANNUATION FUNDS IN CLICKSUPER?

ClickSuper has an extensive database that is updated daily from the Australian Taxation Office that lists all the Superannuation Fund ABNs in Australia, including SMSFs (self-managed superannuation funds). We have put together a brief guide which will show you how to search our database within your ClickSuper facility to identify which ABN and USI to use to pay your employees superannuation.

Please click here to download the guide to validating your superannuation fund data.

If you have any questions after following this guide, please contact the ClickSuper Client Service Team on support@clicksuper.com.au.

I AM ON THE PAYMENTS PAGE IN CLICKSUPER AND CAN NO LONGER SEE MY PAYMENTS?

It is likely that your payments have moved to a different status in ClickSuper. Payments in ClickSuper will move though the payment "Statuses". Please note the drop down menu, will allow you to filter between different status types. This drop down menu is located in the top left hand corner of your Payments page, as shown below:

By clicking on the drop down menu, you will see the following status options:


By going through each of these statuses you will be able to locate your payments, view remittance advices sent to superannuation funds and identify if a superannuation fund has downloaded a remittance advice for a particular payment.

Please refer to the table below for a list of the different statuses and their definitions:

Electronic Service Address for SMSF

WHAT IS AN ELECTRONIC SERVICE ADDRESS?

An Electronic Service Address (ESA) is the name of a service that acts as a 'digital post office' to receive messages sent by employers via SuperStream.

Only contribution remittance advice information is sent to the ESA, employers pay the superannuation contribution money directly into the SMSF bank account.

The ESA service uses the SMSF ABN as the ‘digital post office box number’ for holding the messages for the SMSF.

WHAT DOES THE CLICKSUPER ESA STANDARD SERVICE COST?

The ESA service with ClickSuper is free, to enable employers to send their payment data in line with SuperStream compliance.

WHAT IS INCLUDED IN THE CLICKSUPER STANDARD SERVICE?

The ClickSuper ESA service allows a SMSF Trustee to receive contribution data electronically in the new SuperStream standard formats and to be compliant with the new SuperStream regulations which came into effect on July 1, 2014.

What does this mean for you? When your employer makes a super payment into your SMSF using the ESA code provided by ClickSuper, we will email you a link to download the remittance advice for the payment.

WHAT IS THE NAME OF THE CLICKSUPER ESA?

The ClickSuper ESA name is: CLICKSUPER

WHAT IS SUPERSTREAM?

SuperStream is a Federal Government Standard for processing superannuation data and payments electronically. It is aimed at improving the efficiency of the superannuation system and must be used by employers, self-managed super funds and APRA-regulated funds.

For a detailed explanation of SuperStream please visit the official ATO SuperStream guide for Employers and Self-Managed Super Funds

WHAT ARE MY LOGIN DETAILS TO MANAGE MY ESA?

Our free service does not include login access. All remittance data processed through our gateway for your SMSF will be emailed to the nominated contact email address to allow you to report on your contributions.

To update the ESA contact email address, please send an email to support@clicksuper.com.au with your ABN number and your old and new email address, so we can update your contact email address.

We do not provide phone support for this service.

I HAVE CHANGED EMPLOYERS, WHAT IS MY NEW ESA?

You need to provide your employer with the ESA name. If you wish to use the ClickSuper ESA Service the ESA name is: CLICKSUPER

THERE ARE MULTIPLE MEMBERS IN MY SMSF, DO ALL MEMBERS NEED TO REGISTER FOR AN ESA?

Only one ESA registration is required per SMSF ABN and all members can use the same ESA.

After you have registered your SMSF for the ClickSuper ESA Service, all members/trustees provide the same Electronic Service Address to their respective employers.

The ClickSuper ESA Service the ESA name is: CLICKSUPER

I DID NOT RECEIVE A SUPER PAYMENT INTO MY SMSF, WHAT CAN I DO?

Your employer is responsible for making superannuation payments into your SMSF.

If you have registered your ESA with ClickSuper you need to be aware that the superannuation payments you receive into your SMSF fund are not necessarily managed by ClickSuper. If you would like to follow up on missing superannuation payments into your SMSF you will need to speak with your employer.

For more information about ESA’s see WHAT IS AN ELECTRONIC SERVICE ADDRESS?

MY EMPLOYEE HAS PROVIDED ME WITH AN ELECTRONIC SERVICE ADDRESS, WHAT DO I NEED TO DO?

As part of SuperStream compliance your Payroll System should be able to store the following 3 key items:

1. SMSF ABN
2. SMSF Bank Account Number
3. SMSF Electronic Service Address

NOTE: If an employee has multiple employers the ESA will need to be provided to each employer. If the employee changes employers, the ESA needs to be recorded with the new employer.